How have you molded project management into your own?
“I always take into account the customer I am dealing with. This helps me manage the project to suit their needs.”
What types of relationships with customers and/or vendors have you developed since being on the Project Management team?
“Managing each project allows me to get to know more about the customer. I learn more about their needs and expectations and how they expect things to flow.”
What is the biggest value added service that PM offers to our account managers and customers?
“Our services as a project management team allow our outside account managers to help our customers with additional projects. We take care of the rest. As far as the customer side? The sky is the limit in my mind. They know that we are there to assist them in ways to get their job done from start to finish and everything in between. They put their trust in us to get the job done. It’s a win for outside sales and for our customers.”
What is the best part about being a project manager?
“That every project is different; and helping customers with difficult situations they may encounter. For instance, there may be a special delivery requirement, customized billing aspect, and/ or on-site storage issues just to name a few. This gives us the ability to adapt to different customers and different jobs, and it gives them the option to go after projects they may not have done in the past.”
What value-added services do you see customer’s using?
“A big hit with our customers has been our PM storage warehouse. Customers who have limited storage options on jobsites have found that using our storage solution creates a tremendous advantage. We can gauge damaged shipments and shortage several months before a project even begins. Kitting allows their work days to be customizable. Once a customer uses our storage option with a personal PM and warehouse employee, you often see them reusing this option for it’s obvious benefits.”
What have been your favorite projects to work on?
“I personally have enjoyed working on Riverbanks Zoo and Cardinal Newman High School. With the Riverbanks Zoo, it was interesting to see the types of lighting needed for the new bear and otter exhibits. We currently are working on the pedestrian bridge that allows safer access for zoo visitors. With Cardinal Newman High School, this project started from the ground up. Deadlines were strict as students needed to be in school. It’s nice to know that Shealy was a part of children’s future educations.”